You have 100 days to see how growing with Oliver fits into your everyday life. Use it at home, plant your capsules, and watch your plants grow. If you decide it isn't for you, you can return it under the trial. There's no need to give a reason.
Key deadlines at a glance
100 days
To request a return
From the day Oliver is delivered. Submit the contact form or email us within this period.
14 days
For your return to reach us
From the day you request a return. Your package must arrive within this period.
14 days
For us to issue your refund
From the day we receive your return, provided it meets the trial terms.
The trial also covers earlier purchases. The 100-day period always starts on Oliver's original delivery date.
You arrange and pay for return shipping. The original delivery charge is not refunded. Normal signs of use are fine; Oliver must be in working order, undamaged, and complete.
What would you like to know?
What does the trial cover?
Solo, Expand, and every set
The trial is available in every country we deliver to. It covers Oliver Solo, all sets including the six-Oliver set, and Oliver Expand purchased on its own.
You can return part of an order
You can return just some of the Oliver units in your order. There's no need to return the others if you'd like to keep them.
Once per household
You can use the trial once per household. Capsules and accessories purchased separately are not included.
How do I return Oliver?
1 Let us know you'd like to return Oliver
Fill out the contact form and select the following under Question Category:
Return of USED goods (100-day trial)
Include your order number and which Oliver units you'd like to return. We'll send you the return instructions.
You can also request a return by emailing info@groowia.com. Include your order number and let us know you'd like to return Oliver under the 100-day trial.
Giving a reason is optional. If you choose to share one, it helps us improve Oliver and our service.
2 Get Oliver ready for the journey
- Unplug and empty. Unplug Oliver from the power outlet. Remove the plants and used capsules, then empty the water tank.
- Wash the removable parts. Wash the water tank, lid, and plant cups by hand with lukewarm water and a little dish soap. Use the soft side of a sponge. Avoid steel wool and abrasive sponges, and don't put the parts in the dishwasher.
- Wipe the body and let everything dry. Only wipe the planter body, which contains the electronics, with a damp cloth. Do not immerse it in water or rinse it. Let every part dry thoroughly.
- Include all the parts. Pack all the parts that belong to the Oliver units you're returning: the water tank, lid, plant cups and germination domes, legs and leg caps, manual, and any other supplied accessories. Include the adapter and mounting parts if they came with the product you're returning. You don't need to return the capsules supplied with Oliver.
Returning only part of a set? We'll explain which shared accessories to include in your return instructions.
3 Pack Oliver and send it back
Use the original box or another sturdy box with plenty of cushioning. Secure each part so it can't move around or get damaged in transit. Write your order number on the package.
Choose your own carrier and pay for return shipping. We recommend using a tracked service and keeping your proof of shipment.
Return address
Groowia s.r.o.
Osma 481, Krčín
549 01 Nové Město nad Metují
Czech Republic
Your package must reach us within 14 days of your return request. Please send it early enough to arrive within this period.
4 We'll issue your refund
Once your return arrives, we'll check it. If it meets the trial terms, we'll refund the amount you paid for the Oliver units you've returned within 14 days of receiving them. We'll use the same payment method you used for your purchase.
The original delivery charge is not refunded. If you return only part of your order, we'll refund only the Oliver units you send back.
Do I need to return the capsules too?
You don't need to return the capsules supplied with Oliver, and you won't be charged for keeping them. If you have any unopened capsules left, you're welcome to include them. Please don't send back used or opened capsules, or any plants.
Capsules and accessories purchased separately are not covered by the 100-day trial.
What condition should Oliver be in?
Normal signs of use are fine
The trial is there so you can grow plants with Oliver at home. Normal signs of use are fine. When you return Oliver, it must be fully functional, undamaged, complete, clean, and dry.
Damage beyond normal wear and tear
If Oliver has damage beyond normal wear and tear, such as damage from a fall or water getting into the electronics, we won't be able to accept the return under the trial. We'll explain why and send Oliver back to you at our expense.
What if Oliver isn't working properly?
Get in touch through our contact form and tell us what's happening. Add photos if you can. We'll help you find the cause and arrange a warranty claim if needed.
The 100-day trial is an additional return option that lets you try Oliver at home. It does not affect your right to withdraw from the purchase contract or your rights if the product is faulty. Our standard 30-day return option also remains available under its own terms.
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